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FAQs

  • Our Pricing

    Why aren’t your gems priced per ct weight?

    We don’t want to cut for max weight, but optimal beauty, which is why we price them by dimensions. Typically commercial gemstones are cut for max weight retention which creates a more expensive stone.

    Why are your prices so cheap compared to other larger vendors?

    No middle-men, cutting raw material in house, we have a lower margin for mark-up on the brand name (such as Tiffanys or Rolex)

    I feel like I should be spending more on an engagement ring. Am I spending enough?

    Spend what is responsible for your level of income. We don’t want to pressure you into spending more money than you can afford, we can work with you to fit almost every budget. Please don’t hesitate to ask for advice on substitutions or options to make your ring more affordable.

    Will my quote expire?

    We honor all quotes given up to 60 days. The price of gold fluctuates drastically, but we want you to have enough time to decide if your purchase will be perfect for you.

    Do you offer discounts for students?

    10% off with valid student ID.

  • Returns & Refunds

    What’s your return policy?

    We offer a 60 day return on standard jewelry and gemstones. All custom orders are final sale.

    Can you refund a deposit?

    For custom projects, we require a non-refundable deposit before we begin building your personalized jewelry. However, if you decide to cancel your order before we begin, the deposit will be refunded to you.

    Can I purchase multiple items to determine which I like best and return the others?

    Yes, as long as they are not custom made jewelry.

  • Payment Information

    When will my credit card be charged?

    Usually about 3 days to show up on account. But plan a lie in case she spots the charge.

    Is there sales tax?

    Only in Canada. International orders will have local taxes applied at the port of entry to your country.

    What payment methods do you accept?

    Preferably E-transfer if the customer is within Canada. But we also offer PayPal, Stripe, Credit Card payment options for international customers.

  • Ring Sizing

    How do I find my/their ring size?

    Measure an existing ring, go to a jewelry store and get sized, buy a ring sizer online (affordable amazon choices). Another option is to put one of your/her rings on a tapered candle, then mark it, which will make it easier to measure yourself or for a jewelry store to measure the marking on the candle.

    What if I need to resize my ring?

    You can resize locally or ship it back to us!

  • Special Requests

    Can you engrave my ring?

    Yes we can!

    Do you offer wedding bands for your rings?

    Absolutely! In any design you like! Our wedding bands are as customizable as our engagement rings. We also offer men’s wedding bands.

    Can you make any custom ring idea?

    Most likely! It’s very helpful for our goldsmiths if you have a picture of a similar piece of jewelry so we have a starting point. Replicas and modifications are definitely doable!

    Can I send you my gemstone to have cut or set?

    No, we do not accept incoming jewelry and gemstones. Shipping items as precious as these through the mail comes with great risk. Sentimental items could get lost in transit so we would advise working with a local jeweler in your area.

    Do you offer Nickel-free White Gold options?

    Yes, Nickel is usually present in white gold, but our white gold can be mixed with palladium instead. 

  • Gem & Jewelry Information

    Do you offer melee gemstones?

    At this time, we are unable to custom cut gemstones below 4mm due to the limits of our equipment. However, we can often procure commercially cut stones in melee sizes.

    Why does my Sapphire look different in varying light?

    Sapphires and many other gemstone colors may shift under various lighting conditions. This is normal and expected. Gems are only able to reflect the colors that are made available by the light source it’s currently in, and natural light will usually show the richest colors in gemstones.

    Are lab gems and diamonds real?

    Yes, because they are chemically identical to their natural diamond or sapphire counterpart, only perfected.

    Do you offer certificates of my gem?

    No, we can’t issue certification but provide Gem ID cards. All Stag and Finch gem purchases include an Identification Card. Lab accredited certifications need to be purchased separately for natural stones but are included on our lab diamonds. We are GIA trained Gemologists but we don’t have an accredited lab.

    Do you offer GIA and IGI lab grown diamond certificates?

    Yes we do. Our lab diamonds are certified with GIA and IGI which are the top industry standard accredited gem labs.

    Are your natural sapphires treated?

    Most natural sapphires are typically heat treated to industry standards. Reason: it improves color and clarity

    What is the difference between Synthetic and Simulated gems?

    Synthetic gem is a real gemstone material but is man made. Simulants are an imitation gem and are always a different material than what they were made to imitate. Learn more about the differences here:

    GIA Article – Simulants

    GIA Article – Synthetic Gemstones

    Do you offer custom Moissanite?

    Not at the moment.

    What is the ‘Cut’ of my jewelry piece ?

    The ‘Cut’ is a combination of the gemstone shape and pattern of facets.

    Does Rhodium plating wear off over time?

    With heavy wear, it can wear over an extended period of time (typically over several years and generally located on the inside of the band), it can easily be replated easily by any local jeweler/goldsmith. 

  • Warranty & Insurance

    Is there warranty on my purchase?

    Yes, we offer 1 year warranty on all defective jewelry.

    Do you offer insurance?

    No we don’t, but jewelry insurance is inexpensive and can cover the cost of your loss. We highly recommend this company for insurance: https://www.jewelersmutual.com

    Do you provide insurance appraisals?

    No, we do not offer accredited appraisals.