When can I expect my purchase?
- Ready-to-Ship Earrings & Necklaces: 3-5 business days
- Ready-to-Ship Rings: 2-3 weeks for sizing
- Loose gemstones: 2-3 Weeks
- Custom made orders: 8-10 weeks after deposit is received
Can I expedite my order?
Please contact us if you would like the option to expedite your order!
Orders above $500 – free shipping for U.S. and Canada, other countries please inquire.
Orders below $500 – $20 flat fee for U.S. and Canada, other countries $100 flat fee.
Why did I get a Fedex bill for Customs Fees?
FedEx acts as your international broker when shipping outside of Canada. They apply for sales taxes and duties on your behalf which can take your government a while to respond. The money isn’t going to us or FedEx, but to your state and federal government.
Is there taxes or duties on shipping from Canada to my country?
There might be! You have to check with your local government
Do you ship worldwide?
Yes, we ship everywhere FedEx does, worldwide, with tracking and insurance. However, some countries do have prohibitions in place for importing jewelry.
Can I ship to an address that is different from my billing address?
Yes, and they can also hold at Fedex depot office near you.
Does my order include a tracking number?
We include a tracking number with each order so you can se when you purchase is arriving
What if my jewelry gets lost in transit?
Our transit insurance covers inventory or other merchandise shipped by the seller, but not yet received and accepted by the purchaser.